How the uptime figure was earned
99.97% over three years is a different claim from 99.97% in a good quarter, and the load behind it is not evenly spread. A national platform sits quiet for weeks, then a selection window opens and every state files on the same afternoon. So it was sized against that afternoon rather than against an annual average: PostgreSQL sized for concurrent write, a load-testing method built around the peak, and headroom proven before a window instead of discovered during one. Uptime is reported monthly under an SLA, from the platform’s own figures rather than from a status page.
